This Privacy Policy explains how jili99 collects, uses, stores, and protects your personal data when you use our online sports betting and live casino platform. We are committed to handling your information responsibly and in compliance with applicable data protection standards.
All personal data is stored on encrypted servers with256-bit SSL in transit. Access to your data is restricted to authorised personnel only, and our systems are subject to regular security reviews.
jili99 does not sell, rent, or trade your personal information to any third party for their own marketing or commercial purposes. Your data is used only to operate and improve your jili99 experience.
You have the right to access, correct, restrict, and request deletion of your personal data at any time. We respond to all valid data subject requests within a reasonable timeframe.
Payment transactions via DuitNow, FPX, Touch 'n Go eWallet, Boost, GrabPay, Maybank, CIMB, Public Bank, and Hong Leong are processed by certified payment gateways. We do not store full card or banking credentials.
We use cookies and similar tracking technologies to improve platform performance and personalise your experience. Cookie preferences can be managed through your browser settings at any time.
We retain your personal data only for as long as necessary to fulfil the purposes described in this Policy, comply with legal obligations, and resolve disputes. Retention periods are defined per data category.
jili99 ("we", "us", "our", "the Platform") operates the online sports betting and live casino platform accessible atjili99.casa. We are committed to protecting the privacy and personal data of all individuals who access or use our services ("you", "User "Player").
This Privacy Policy ("Policy") describes in detail what personal data we collect from you, how we collect it, why we process it, with whom we share it, how long we retain it, and what rights you hold with respect to your data. This Policy forms part of, and should be read alongside, our Terms & Conditions.
Scope: This Policy applies to all personal data processed in connection with your use of the jili99 Platform, including data collected during account registration, identity verification (KYC), payment transactions, sports betting, casino gameplay, customer support interactions, and your general browsing of jili99.casa.
By registering an Account, making a deposit, or otherwise using the jili99 Platform, you acknowledge that you have read and understood this Privacy Policy and consent to the processing of your personal data as described herein. If you do not agree with any part of this Policy, you should refrain from using the Platform and contact us to arrange account closure.
jili99 principally serves users in Malaysia, including players based in Kuala Lumpur, Penang, Johor Bahru, Petaling Jaya, Shah Alam, and across the wider Klang Valley. Our data practices are designed to meet international data protection standards, and we handle all personal data with the care and discretion that Malaysian players deserve.
The following definitions apply throughout this Privacy Policy:
| Term | Meaning |
|---|---|
| "Personal Data" | Any information that identifies or can be used to identify a natural person, directly or indirectly — including name, identification number, contact details, location data, online identifiers, or financial information. |
| "Processing" | Any operation performed on Personal Data, including collection, storage, use, disclosure, transmission, alteration, restriction, or deletion. |
| "Data Controller" | jili99, the entity that determines the purposes and means of processing your Personal Data. |
| "Data Processor" | Any third party that processes Personal Data on behalf of jili99 under a contractual arrangement and subject to our instructions. |
| "KYC" | Know Your Customer — the identity and document verification process required before withdrawal processing. |
| "Cookies" | Small text files stored on your device by the Platform for purposes including session management, analytics, and personalisation. |
| "Account" | A registered user account created by a Player on the jili99 Platform. |
jili99 collects only the personal data necessary to operate the Platform and fulfil the purposes described in Section 5. The categories of personal data we collect are as follows:
jili99 collects personal data through the following channels:
jili99 processes your personal data for the following specific and lawful purposes:
| Purpose | Description |
|---|---|
| Account Management | Creating, maintaining, and administering your registered Account, including login authentication and account security. |
| Service Delivery | Processing bets, settling wagers, operating casino games, and crediting winings to your Account balance. |
| Payment Processing | Facilitating deposit and withdrawal transactions via local Malaysian payment methods and cryptocurrency channels in MYR. |
| KYC & Compliance | Verifying your identity and age (21+), fulfilling anti-money laundering (AML) obligations, and meeting know-your-customer regulatory requirements. |
| Fraud Prevention | Detecting and preventing fraud, bonus abuse, multi-accounting, money laundering, and other prohibited conduct as described in our Terms & Conditions. |
| Customer Support | Responding to your enquiries, resolving disputes, and providing assistance via live chat and email. |
| Responsible Gambling | Operating deposit limits, loss limits, session reminders, and self-exclusion tools; monitoring gameplay patterns for indicators of problem gambling. |
| Marketing & Promotions | Sending promotional offers, bonus notifications, and relevant updates where you have consented to receive such communications. You may withdraw consent at any time. |
| Platform Improvement | Analysing usage data and player behaviour (in aggregated and anonymised form) to improve Platform features, performance, and user experience. |
| Legal Obligations | Complying with applicable laws, regulatory requirements, court orders, and lawful requests from competent authorities. |
jili99 processes your personal data one or more of the following legal bases, depending on the specific processing activity:
jili99 does not sell your personal data. We share your data only in the limited circumstances described below, and only to the extent necessary for the stated purpose:
We share transaction-related data with our payment processing partners — including providers facilitating DuitNow, FPX, Touch 'n Go eWallet, Boost, GrabPay, Maybank, CIMB, Public Bank, and Hong Leong transactions — to execute your deposit and withdrawal requests. These processors are bound by strict data processing agreements and may not use your data for any other purpose.
KYC document data is shared with licensed third-party identity verification service providers for the purpose of verifying your identity and age. These providers process your data under our instruction and in accordance with applicable data protection standards.
Device, behavioural, and account data may be shared with fraud detection partners to identify and prevent prohibited conduct on the Platform. These partners are contractually prohibited from using your data for purposes other than fraud prevention on behalf of jili99.
Anonymised or pseudonymised session data (game type, bet amount, outcome) is shared with our licensed game studio partners for the purposes of game performance monitoring and RTP auditing. No directly identifiable personal data is shared with game studios beyond what is technically necessary for game session operation.
We may disclose your personal data to competent regulatory, law enforcement, or government authorities where required by applicable law, valid court order, or regulatory direction. We will, where legally permitted, notify you of such disclosure.
No Data Sales: jili99 categorically does not sell, rent, or trade your personal data to any third party for commercial or marketing purposes. Any service provider who receives your data from jili99 is contractually bound to use it solely for the purpose which it was shared.
jili99 uses cookies and similar tracking technologies (including local storage objects and session tokens) on the Platform. These technologies serve the following functions:
Managing Cookies: You can control and delete cookies through your web browser settings. Please note that disabling essential cookies may impair your ability to log in, place bets, or use core Platform features. Instructions for managing cookies are typically available in your browser's Help section.
jili99 takes the security of your personal data seriously. We implement the following technical and organisational measures to protect your data against unauthorised access, disclosure, alteration, or destruction:
While jili99 employs rigorous security measures, no data transmission over the internet or electronic storage system can be guaranteed as100% secure. You are responsible for maintaining the security of your Account login credentials and for notifying us immediately if you suspect any unauthorised access to your Account.
jili99 retains personal data only for as long as necessary to fulfil the purposes described in this Policy, to comply with legal and regulatory obligations, and to resolve disputes. The following general retention periods apply:
| Data Category | Retention Period | Rationale |
|---|---|---|
| Account & Registration Data | Duration of account + 5 years post-closure | Legal and regulatory compliance; dispute resolution |
| KYC Documents | Duration of account + 5 years post-closure | AML/CFT regulatory requirements |
| Financial Transaction Records | 7 years from transaction date | Financial record-keeping and tax obligations |
| Betting & Game Activity Logs | 90 days (active); 3 years (archived) | Dispute resolution and audit purposes |
| Support Communication Logs | 3 years from last interaction | Quality assurance and dispute resolution |
| Marketing Consent Records | Until consent withdrawn + 3 years | Demonstrating lawful basis for marketing |
| Technical & Log Data | 12 months | Security monitoring and fraud prevention |
Upon expiry of the applicable retention period, personal data is securely deleted or anonymised in manner that prevents re-identification. Where data is subject to an ongoing investigation or legal hold, the relevant data will be retained until the matter is fully resolved.
Subject to applicable data protection laws and certain exceptions, you have the following rights in relation to your personal data held by jili99. To exercise any of these rights, please contact us as described in Section 15.
Request a copy of the personal data we hold about you and information about how it is processed.
Request correction of any inaccurate or incomplete personal data we hold about you.
Request deletion of your personal data where it is no longer necessary for the purposes for which it was collected, subject to legal retention obligations.
Request that we restrict processing of your data in certain circumstances — for example, while you contest its accuracy.
Request a copy of your personal data in a structured, machine-readable format for transfer to another service provider where technically feasible.
Object to processing based on legitimate interests or for direct marketing purposes. We will cease that processing unless compelling grounds override your objection.
Withdraw consent to processing at any time where consent is the legal basis. Withdrawal does not affect the lawfulness of prior processing.
Unsubscribe from promotional communications at any time via account settings or by contacting our support team.
Response Timeframe: jili99 will respond to all valid data subject requests within thirty (30) calendar days of receipt. Where a request is particularly complex or numerous, we may extend this period by a further thirty (30) days, in which case we will notify you of the extension and the reason for it.
The jili99 Platform is strictly intended for use by adults aged21 years and above. We do not knowingly collect, process, or store personal data from any individual under the age of 21.
If jili99 becomes aware — through KYC verification, self-disclosure, or other means — that an Account has been registered or used by a person under the age of 21, we will immediately suspend the Account, return any deposited funds (net of any processed withdrawals), and permanently delete the associated personal data, except where retention is required by law.
If you are a parent or guardian and you believe that a minor under your care has registered an Account on jili99, please contact us immediately at [email protected] so that we can take prompt action. We treat underage access reports as a high-priority matter and will respond within 24 hours.
The jili99 Platform may contain references to third-party services — such as payment providers (DuitNow, FPX, Touch 'n Go eWallet, Boost, GrabPay) and licensed game studios. Once you leave the jili99 Platform and access a third-party service, jili99's Privacy Policy no longer applies. We are not responsible for the privacy practices of third-party websites or services, and we encourage you to review the privacy policies of any third-party service you access.
jili99 does not control the data practices of its payment providers, game studios, or any other external services you interact with as part of the Platform experience, beyond the contractual obligations imposed by our data processing agreements with those parties.
jili99 reserves the right to update, modify, or replace this Privacy Policy at any time to reflect changes in our data practices, applicable law, or Platform functionality. Where material changes are made, we will provide reasonable advance notice via a prominent notice on the Platform or by email to the address registered on your Account.
The "last updated" date at the top of this page will be revised to reflect the most recent revision. Your continued use of the Platform following the effective date of any amended Privacy Policy constitutes your acceptance of those changes. If you do not agree to a revised Policy, you should cease using the Platform and contact us to arrange account closure.
We recommend reviewing this Privacy Policy periodically to stay informed about how we handle your personal data.
For any questions, concerns, or requests relating to this Privacy Policy or the processing of your personal data, please contact the jili99 data team through the following channels:
Live Chat Support:
Available 24 hours a day, 7 days a week — including Malaysian public holidays. Access live chat directly from within your Account dashboard. For privacy-related queries, request to be connected to the data protection team.
Email:
[email protected] — Please include "Privacy Request" in the subject line and provide your Account username and description of your request. We will acknowledge receipt within 5 business days and respond within 30 days.
Postal Address:
For formal written data subject requests, please direct correspondence to the Data Protection Officer via email at the address above. Include your full name, Account username, and the nature of your request.
When submitting a data access, rectification, or erasure request, please provide sufficient information to allow us to verify your identity and locate your Account. This typically includes your Account username, the email address registered to your Account, and — where applicable — a copy of your identity document.
Related Policies: This Privacy Policy should be read in conjunction with our Terms & Conditions and our Responsible Gambling policy, which together form the complete framework governing your use of the jili99 Platform.
Questions about how jili99 handles your personal information? Our support team is available 24/7 to help — including Malaysian public holidays.